Once again, FanDuel Sportsbook finds itself under the microscope. And once again, it’s not under the best circumstances.
During a Sunday afternoon AFC West game between the Denver Broncos and Oakland Raiders, a Newark man placed an in-play wager at the FanDuel Sportsbook at Meadowlands Racetrack with just over a minute left to play.
With Denver trailing by two points and possession at its own 45-yard line, Anthony Prince approached the ticket counter to bet $110 on the Broncos to come back and win. Prince told News 12 afterward that he was not watching the game but made the wager anyway.
Turns out, the NJ sports betting ticket was printed at odds of 750/1 bet with a payout of $82,610. The Broncos’ Brandon McManus ultimately booted a 36-yard field goal with six seconds left to give Denver — and, apparently, Prince — a win.
Unfortunately for Prince, FanDuel Sportsbook isn’t paying him the winnings. FanDuel allegedly told Prince that the bet was void because of a glitch in the system.
What FanDuel Sportsbook has to say
In a statement Tuesday afternoon, FanDuel said “the wager in question involved an obvious pricing error inadvertently generated by our in-game pricing system.”
The company explained that the Broncos were +340 to win when they took over possession and down by two points. After a 26-yard pass to set up the game-winning field goal, Denver became the favorite to win.
“At that moment in the game, our system updated the odds and erroneously posted a price of +75,000 on the Broncos to win the game (bet $100 to win $75,000) when the correct odds for the Broncos to win the game at that point in time were -600 (i.e., bet $600 to win $100). A small number of bets were made at the erroneous price over an 18 second period.”
FanDuel said it “honored all such bets” on Denver to win, but by using the “accurate market price in accordance with our house rules and industry practice, which specifically address such obvious pricing errors. We have reached out to all impacted customers and apologized for the error.”
Speaking of those house rules
Prince told News 12 that he was offered $500 and skybox seats for three New York Giants games, though he refused. Prince then noted that an employee told him to “take what we give you because we don’t have to give you (anything) at all.”
(In the comments section beneath the news report, another user claimed to have won $56,000 and was refused payment by the sportsbook. He did not immediately return a message for comment.)
Each sportsbook is required by the NJ Division of Gaming Enforcement to have “house rules.” These rules must be clearly visible and readily available on site as well as online.
One of the house rules at FanDuel Sportsbook revolves around errors on betting slips:
“Patrons should verify that all information on wagering tickets is accurate before leaving the betting window. Management is not responsible for errors or omissions made on a ticket once the patron has left the betting window.”
For situations that include a “glitch” or errors, FanDuel Sportsbook has an extensive section within its online terms and conditions:
“FanDuel Sportsbook reserves the right to correct any obvious errors and to void any bets placed where such errors have occurred.”
Also per the terms and conditions:
“In the case of any blatant errors in prices transmitted (including for example where the price being displayed is materially different from those available in the general market and/or the price is clearly incorrect, depending on all of the circumstances), bets will be settled at the correct price at the time of acceptance (or the Starting Price in the case of horse-racing, whichever is the greater). If a bet is accepted by us on an event where offering a price on the event itself (rather than the price) was in error, the bet will be void and your stake will be returned.”
State regulations in play
A section of the DGE’s emergency regulations pertains to situations such as this.
Per the regulations, a sportsbook “shall investigate each patron complaint and provide a response to the patron within five calendar days.”
If a resolution cannot be reached to the bettor’s satisfaction, the complaint and the licensee’s response will be delivered to the DGE.
From the DGE:
“In the event of a failure of the sports pool system’s ability to pay winning wagers, the licensee shall have internal controls detailing the method of paying winning wagers. The licensee shall also file an incident report for each system failure and document the date, time and reason for the failure along with the date and time the system is restored with the Division.”
Additionally, when it comes to patron wagers:
“A wagering operator shall not unilaterally rescind any wager pursuant to this chapter without the prior approval of the Division.”
A spokesperson for the DGE said it is investigating the matter.