What Is Resorts Atlantic City Doing To Prepare For Reopening Post-Pandemic?

Posted By Bill Gelman on June 3, 2020 - Last Updated on October 9, 2020

Resorts Atlantic City is a Mohegan Sun property.

But unlike its sister location that reopened Monday in Connecticut, Atlantic City’s oldest casino continues to play the waiting game.

As in waiting for New Jersey Gov. Phil Murphy to announce when gambling operations can resume on the Boardwalk.

The idea of casinos opening around the Fourth of July weekend seems the most likely scenario at this point. But nothing is certain and there has been no mention of casinos reopening in New Jersey… yet.

Behind the scenes, however, the Resorts AC management team is making the necessary preparations. This includes announcing a Play Safe, Work Safe plan.

The company shared the specifics via a press release.

Here’s the central idea:

Responsibly welcome back guests and team members to the most  comfortable, fun and safe environment.

Resorts reopening: Play Safe, Work Safe plan

As Resorts works toward reopening day, the company is making a significant capital investment. The plan addresses improving air quality, as well as cleaning and sanitizing surfaces are addressed

Mark Giannantonio, president and CEO of Resorts, commented on the plan:

“We are excited about being one of the safest destinations in our region upon reopening. We will be utilizing what research has shown to be the best sanitization and air quality technology available today,” said  Giannantonio.

“As we adapt to our ‘new normal,’ we have taken the steps to provide for the safety and well-being of our team members and guests.”

Here is a look the  advanced cleaning and decontamination efforts:

  • The installation of UV-C sterilization technology on all escalators. This will regularly eliminate bacteria and viruses on handrails.
  • Mobile ultraviolet light technology (utilized in the nation’s top hospitals) will be used to clean and disinfect hotel rooms and public restrooms.
  • Installing advanced UV technology in the air handlers to kill bacteria and viruses.
  • The installation of a bipolar ionization air purification system to create  healthier indoor air quality.
  • Servpro, a professional cleaning company, has disinfected and sanitized the casino complex.

Looking at Resorts post-pandemic

The global coronavirus pandemic is forcing casino companies to make significant operational changes. Borgata and its parent company MGM already announced a 7-point plan for when casinos reopen in AC.

Giannantonio continues to provide regular website updates. A May 21 letter addresses what Resorts is doing to prepare.

Here is a snippet:

“…Right now, we are coordinating closely with our state and local officials, including health care experts, to develop new operating plans so we are ready for our guests and team members when we receive approval  to open our doors and welcome you back. Our goal is to provide the best guest experience in a fun and safe environment.

Our essential team members continue to work on maintenance projects and upgrades while we are closed. In addition to extensive cleaning and sanitizing of the casino and hotel, we have also installed a new key system for the hotel. In the near future we will be introducing mobile Express check in and check out to limit contact.”

Is Resorts Atlantic City accepting room reservations?

The short answer is yes. Resorts notes on its website that it is taking “future reservations.” There is also no cancellation fee.

But as noted above, AC casinos are still closed with no official reopening date announced.

Resorts AC reopening plans mirror Mohegan Sun

Resorts AC is part of the Mohegan Gaming & Entertainment Group. The portfolio includes the flagship Connecticut property along with the Pennsylvania-based Mohegan Sun Pocono.

Being that it sits on tribal land, the New England area casino didn’t need state approval to reopen. But before welcoming back guests, the Mohegan Sun announced several protocols.

The Resorts press release includes specific details about operational changes. Here are examples of the new safety initiatives:

  • Hotel guests can utilize mobile express check-in and checkout.
  • Casino and hotel elevators will maintain a maximum occupancy of four people.
  • Social distancing will be seen throughout the property.
  • Every other slot machine will be available to play.
  • Customers will see limited seating at all table games.
  • Reduced seating at restaurants will provide a comfortable dining experience.
  • Hand sanitizer stations and hand wipes will be readily available throughout the property.

Any reopening plan at Resorts, however, will need to follow the guidelines set down by the New Jersey Division of Gaming Enforcement and the state government.

Landshark restaurant reopening before Resorts?

Technically, a small portion of Resorts could reopen by mid-June.

During Monday’s press conference, Murphy announced phase two of the Road Back for the Garden State. Outdoor dining at restaurants will resume on June 15.

The Landshark Bar & Grill sits across the Boardwalk and is considered part of Resorts, but it will likely welcome back guests under Stage 2. The outdoor deck is 2,300 square feet and has plenty of outdoor seating. The restaurant also recently petitioned the DGE regarding its reopening plan.

The message on the restaurant website includes updated operating hours (changed from temporarily closed) of 11:30 a.m.- 5 p.m. This is for curbside pickup and to-go orders.

And the Resorts website notes that all restaurants and bars “continue to be temporarily closed.”

Claim Your $85 Free at DraftKings Casino

While Resorts waits, there’s still online gambling

Atlantic City casinos turned off the lights on March 16. Of course, gambling fans in New Jersey are not totally stranded.

Resorts alone has several online gambling partnerships up and running. DraftKings Casino NJ operates under the license. So does PokerStars NJ.

And the results show in the monthly NJDGE numbers.

Resorts Digital reported $16.1 million in NJ internet gaming revenue for April. Besides it being a 125.8% year-over-year increase, the number is good enough for the second-best in the market.

Golden Nugget led the field with $27.6 million. And the market as a whole set a new record with $80 million.

But with Resorts closed, Giannantonio remains upbeat about guests returning:

“We miss you and look forward to welcoming you back in the near future.”

And bet on it that when that reopening date arrives, Resorts gamblers will be waiting on the Boardwalk.

Sort of like they did on May 26, 1978, albeit with a bit more social distancing involved.

resorts ac
Guests line up outside Resorts Casino in Atlantic City on May 26, 1978.
Bill Gelman Avatar
Written by
Bill Gelman

Bill Gelman is a veteran sports writer based just outside of Philadelphia and not too far from the Jersey Shore. Bill spends time in Atlantic City writing about casino openings and expansions, special events and now NJ sports betting and online gambling.

View all posts by Bill Gelman
Privacy Policy