MGM Resorts Investigating Cybersecurity Issue With Help From FBI, ‘Leading Experts’

Written By David Danzis on September 12, 2023 - Last Updated on September 27, 2023
borgata atlantic city casino skyline

UPDATE: 9/15/23, 12:00 p.m. – Borgata’s website is up and running as of Friday morning. However, the online reservation system is unavailable. Access to MGM Rewards account info also remains unavailable.

MGM Resorts International announced an ongoing cybersecurity issue affecting certain systems throughout the company, including at its Atlantic City casino.

Guests and employees at the Borgata Hotel Casino & Spa have been dealing without core electronic-based systems such as payment processing or access to MGM Rewards since Sunday evening.

According to multiple sources at the casino, there is very little known about the nature or scope of the issue.

MGM opens investigation with help from ‘cybersecurity experts’

The MGM Resorts website says it is “currently unavailable” while the MGM Rewards app has a message about “undergoing maintenance.” Services conducted through either of those platforms, such as digital room keys or hotel reservations with Borgata Atlantic City, were not functioning as of Monday afternoon.

The Las Vegas-based corporation issued a statement on X (formerly Twitter) on Monday morning, noting that it “promptly” began an investigation “with assistance from leading external cybersecurity experts.”

MGM also looped in law enforcement and “took prompt action to protect our systems and data, including shutting down certain systems.”

NJ online casinos, sportsbooks unaffected by issue

BetMGM Casino NJ and BetMGM Sportsbook NJ in New Jersey are not affected by the cybersecurity issue.

BetMGM is co-owned by MGM Resorts and Entain plc. Similarly, Borgata’s branded Borgata Online Casino NJ and Borgata Sportsbook NJ site are also unaffected.

According to reports, the FBI is now working with MGM as the investigation picks up steam.

PlayNJ has reached out directly to Borgata and will update this story with any relevant information. As of Wednesday, phone calls to Borgata are not being answered. Instead, a message says: “We are currently experiencing technical difficulties.”

Photo by Wayne Parry / AP Photo
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David Danzis

David Danzis is the lead writer for PlayNJ. He is a New Jersey native and honors graduate of Rutgers University. As a newspaper reporter for the New Jersey Herald and Press of Atlantic City, David earned statewide awards for his coverage of politics, government, education, sports, and business. Today, he is PlayNJ’s Atlantic City “insider” and gaming industry expert on casinos, sports betting, and online gambling. David lives in Atlantic County, NJ with his wife and two children.

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